GGauge the level of service that is based from the actual logs and handling of incidents. You will have a clear picture of the step-by step process and approach on each incident; Guest Feedback, Findings and Follow-ups to give you a better understanding of the events.
EEasy reference for future investigation and analysis of the incidents. You will be able to tag the incident properly by attaching supporting documents for insurance filing or police reporting purposes.
SSpider Web reporting which enables you to navigate the same data set in multiple directions and levels. Comprehensive and intuitive reporting engine that can swap between views with one single click. Breakdown of incidents, compensation cost, and guest satisfaction grouped by Department, Category, Guest Floor, Nationality, Loyalty Status and more.
SStandardize Data Set across properties belonging to a group or chain. You will be able to have a view of the common incidents and best practices on property level. You will be able to focus on the strengths and weaknesses that needs attention and resolution.