• • Free updates and upgrade
  • • Upload Pictures / Files
  • • Local Client Support
  • • Customize drop down information
  • • Free SMS and Email Notification
  • • Unlimited number of users
  • • Training

GESS: Guest Experience Software System

A cloud base system that empowers hoteliers to monitor, measure, analyze and evaluate their service operations. This will enable hoteliers to achieve their ultimate goal of providing the highest quality of service and guest retention.

Check out Features

Service Recovery Paradox

“States that a guest who has experienced a service failure, and subsequently receives a high level of attention and satisfactory compensation for the problem, can actually end up being more loyal than a guest who never had any problems”.


Our Mission

Our goal is to be of service to the Hospitality Industry in helping them shape their level of service to higher ground. We are providing a seamless tool that will enrich their customer service practices and productivity that will result to guests’ retention and revenue.


Our Foresight

In today’s world, Internet plays a vital role in almost every business. It has taken over in almost every aspect of management system and infrastructure, integrating itself to our usual tasks more and more everyday. Its ubiquity makes it as the fastest growing technology in the world and a medium to growth.
NPI believes in the power of the Internet in transforming the world we live in, and is proud to be a part of its development. With the company’s thrust for this year and the succeeding years, it adheres to its aim in making the best out of the computerized age by continuously providing all needed solutions for the betterment of our future.
NPI therefore is determined to deliver Noble Products & Services, Productive ways to ensure Customer Satisfaction, and Innovative Ideas to face continued challenges.